Privacy Policy

1. Introduction

At DCSL, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our courier and multi-drop delivery services within the UK. It also explains your rights under data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

We may collect and process the following types of personal data:

• Personal identification information: name, address, phone number, and email.
• Delivery information: delivery addresses, recipient names, and contact details.
• Payment details (if applicable): payment card details and invoicing information.
• Vehicle and driver data: vehicle registration, driving licences, and insurance documents.
• Usage data: information about how you interact with our website, if applicable.
• Communication data: any correspondence between you and us.

3. How we collect data

We collect data through:

• Direct interactions when you place a delivery request, make enquiries, or communicate with us.
• Automated technologies, such as tracking systems for deliveries or fleet management.
• Third-party sources, such as business partners or public databases (where permitted by law).

4. How we use your data

We use your data to:

• Provide and manage courier and delivery services.
• Communicate with you about bookings, deliveries, and customer support.
• Improve our services and operations.
• Comply with legal and regulatory obligations.
• Maintain internal records and invoicing.
• Monitor driver performance and ensure safety and compliance.
• Send marketing communications, where consent has been given (you can opt-out at any time).

5. Legal basis for processing

We process your data under the following legal bases:

• Performance of a contract: to fulfil delivery agreements.
• Legitimate interests: to manage business operations and improve services.
• Legal obligations: to comply with tax, employment, and transport regulations.
• Consent: where you have given clear consent (e.g. marketing).

6. Data sharing

We may share your data with:

• Delivery partners and subcontractors to fulfil services.
• Payment providers for processing payments.
• Legal, regulatory, or enforcement authorities if required by law.
• IT and system providers for operational support.
• Professional advisors (accountants, insurers, legal advisors).

We do not sell or rent your data to third parties.

7. Data storage & retention

We retain personal data only as long as necessary to fulfil contractual obligations, comply with legal requirements, and for legitimate business purposes. Typically, data is retained for a minimum of 6 years for tax and regulatory reasons.

Data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

8. Your rights

You have the following rights under UK data protection laws:

• Access – request a copy of your personal data.
• Rectification – request correction of any inaccurate data.
• Erasure – request deletion of data where there is no longer a legal basis for retention.
• Restriction – request to limit processing of your data.
• Portability – request transfer of your data to another service provider.
• Objection – object to processing where we rely on legitimate interests.
• Withdraw consent – where consent has been given, you can withdraw it at any time.

To exercise your rights, please contact us at pay@dcsl.info.

9. Cookies and tracking

If our website uses cookies, we will provide a separate Cookie Policy detailing how cookies are used to enhance your browsing experience.

10. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any changes will be posted on our website, and where appropriate, notified directly.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.